UKVanRacking.co.uk Terms And Conditions

About Us This web site is owned and operated by Online Ecommerce Ltd t/a UKVanRacking.co.uk who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Please quote your order/Invoice number in all correspondence.

Our Contact details:
UKVanRacking.co.uk
Online Ecommerce Ltd. Boyd House, Cherry Drive Brockhall Village Blackburn BB6 8HJ United Kingdom
Phone: 01254 669 558
Fax:
Email: sales [at] ukvanracking [dot] co [dot] uk
VAT Registration Number 923 8531 19
Registered in England & Wales 6456664

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all major credit cards and PayPal.

A contract is formed between Online Ecommerce Ltd and you when we despatch the goods you have ordered.

Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when the item(s) you have ordered are dispatched.

You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process.

During the checkout process, you will be asked to complete your payment details. All card payments are subject to authorisation by your card issuer. Payment is taken immediately.

We will send to you an order received email detailing the products you have ordered. This is not an order confirmation or order acceptance from Online Ecommerce Ltd.

If we cannot supply you with the product you ordered, we will not process your order and inform you of this by phone, fax or e-mail and, if you have already paid for the product we will refund you in full as soon as reasonably possible.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it.

All Vat invoices are sent via e-mail within 10 working days.

Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.

Please note that all product images used on the Online Ecommerce Ltd website are for illustration purposes only and are not photos of each specific product.

This Online shopping site cannot be used to place orders outside the mainland UK.

Delivery And Handling Online Ecommerce Ltd - ukvanracking.co.uk offers free delivery within the mainland UK (excl. Northern Ireland, Channel Islands, Scottish Highlands and Offshore Locations). We do not offer free delivery to the following postcodes and due to additional costs may charge extra for the following post codes AB, HA, HS, IV, KA, KW, PA and PH. If a customer orders from a postcode area incurring an extra delivery charge, the customer will be contacted by phone or email and given the option to pay any extra charges or cancel the order. Customers will be responsible for the carriage/delivery cost of all returns.

Delivery Schedule We aim to dispatch all orders within 2 to 3 working days (excl. weekends and bank holidays) for stock items. Expected delivery dates or times given by Online Ecommerce Ltd, our suppliers, or our carriers are given as a guide only. We cannot be held liable for any losses or costs incurred from delivery at a different date or time.

Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Important signing of the carriers ticket. Check all goods for quantity and damage before signing the carriers ticket.

No claim for the loss of an item(s) not delivered will be accepted if the ticket has been signed as received/delivered. Just signing as "unchecked" or "unexamined" is not acceptable for a later claim.

If an item is visibly damaged do not accept delivery and sign the carriers ticket DAMAGED and then contact Online Ecommerce Ltd.

In the event of damaged goods being delivered please contact Online Ecommerce Ltd within 48hrs by phone, fax or e-mail.

Back Orders If your item is not in stock, we will back order for you. You will always be contacted by phone, fax or e-mail with the option to cancel your order if you would rather not wait.

Please note that Online Ecommerce Ltd do not manufacture any of the products and accessories sold. We do not operate a live online stock control system.

If we cannot supply you with the product you ordered, we will not process your order and inform you of this by phone, fax or e-mail and, if you have already paid for the product we will refund you in full as soon as reasonably possible.

Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. Your credit card details are decrypted and processed by Paypa. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All of our products come with a 14 day no quibble return guarantee subject to our returns policy.

If within 6 Months from the date of sale an item(s) was considered faulty at the time of sale we will either repair or replace, or thereafter issue a partial or full refund.

If the returned goods are found not to be faulty a fee for carriage will be charged for re-delivery and the goods will be returned to you with no credit being made to your account or refund given.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01254 669 558 (International +44 01254 669 558) or fax us on or write to us at Online Ecommerce Ltd. Boyd House, Cherry Drive Brockhall Village Blackburn BB6 8HJ United Kingdom

Privacy Policy General Data Protection Regulation (GDPR)
Online Ecommerce Ltd T/a UKVanRacking.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

What information is being collected?
In order to process orders and offer you our services, we need information from you. This includes:
a. Your name
b. Address (billing and delivery if required)
c. Email address
d. Phone number

How is the information collected?
If you place an order online, you will enter this information at checkout.
If you place an order over the phone, you will be asked for this information

Why do we collect this information and how will it be used?
We need this information in order to send you your order. The information will then be passed on to our supplier, courier or postal service. Sometimes our courier may need to call you to arrange delivery which is why we give them your name, phone number and email address.
If you have opted in to our newsletter, we may email you with offers.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. Your IP address, operating system and browser type may be collected. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Please note that our advertisers may also use cookies, over which we have no control.
Legal obligations - If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Information relating to your method of payment - We do not store information about your debit or credit card or other means of payment when you first provide it to us.
Payment information at the time of transaction is processed with the upmost security by our payment service providers.

Your Rights
You have the right to ask us for a copy of any personal data or information we hold about you.
You have the right to ask us not to process your personal data for marketing purposes.
You have the right to ask us to remove personally identifiable information.
You can also exercise any of the above rights at any time by visiting the 'Contact Us' page.

Returns Policy Returns Policy and Contract Cancellation

A contract is formed between Online Ecommerce Ltd and you when we despatch the goods you have ordered.

Please note that you are entitled to cancel this contract provided that you exercise your right and notify us no longer than 14 days after the day on which you receive the products.

If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us no longer than 14 days after the day on which you receive the products.

You must take reasonable care of the Product(s) and not use them. The goods should be in a new and unused condition and must be returned with and wherever possible in the original packaging.

Please note that your right to return products does not apply to products which are made to measure or personalised goods unless they are faulty or not as described.

The goods must be returned within 14 days of you notifying us of your wish to return the goods and cancel the contract.

Customers will be responsible for the carriage/delivery cost of all returns unless they are faulty or not as described.

If Online Ecommerce Ltd agrees to accept a return of non faulty item(s) after the end of the 60 days cancellation period the item(s) will be subject to a restocking charge of £10.00 or 20 percent of the order whichever is the greater.

Please allow 14 days for refunds to be processed and credited to your account.

Your rights (if applicable) to return goods are protected under the consumer contracts regulations which can be found at http://www.legislation.gov.uk/uksi/2013/3134/made - Further information is available in the UK from your local Citizens Advice Bureau, your Local Authority’s Trading Standards Office or a Solicitor.

Remittance Terms All goods purchased must be paid for before delivery.

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